Terms of Service
Last updated: 26 August 2026
1. Acceptance of terms
By signing up for or using Trado ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not access or use the Service. Trado is provided by its operators based in South Africa.
2. Your account
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must be 18 or older and provide accurate business and contact information when registering.
3. Your content
You retain ownership of the customer records, quotes, jobs, photos and other content you upload to Trado. You grant Trado a limited licence to host, process and display that content solely to operate the Service for you. You are responsible for ensuring you have the right to store and process any personal information you enter.
4. Acceptable use
You agree not to use Trado to store unlawful content, to infringe third-party rights, to send unsolicited messages, or to attempt to disrupt or reverse-engineer the Service. Businesses that opt in to the consumer marketplace agree to respond to leads and quotes in good faith.
5. Billing
Paid plans are billed monthly in South African Rand. You can upgrade, downgrade or cancel at any time; changes take effect at the end of your current billing cycle. Refunds, where applicable, are handled at our discretion — contact support for help.
6. Service availability
We work hard to keep Trado available but do not guarantee uninterrupted access. We may update, suspend or discontinue features with reasonable notice. You are responsible for exporting any data you need before closing your account.
7. Limitation of liability
Trado is provided "as is". To the maximum extent permitted by South African law, Trado is not liable for indirect, incidental or consequential damages, or for loss of profit, data or business arising from your use of the Service.
8. Changes to these terms
We may update these Terms from time to time. We will notify active users of material changes and post the updated date below. Continued use after changes constitutes acceptance.
9. Contact
Questions about these Terms? Reach out through the Support link in the app or email us and we will get back to you.